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How to fix macOS 10.15 Catalina problems

If you are unable to restart the setup wizard within the OneDrive already on your Mac, then you need to delete the app from Dashboard and re-install OneDrive from Mac App Store. From here you can restart the setup wizard to map out where the OneDrive you’d like to be positioned on your Mac. Download and install Microsoft OneDrive for Windows PC, Mac, iOS and Android. Jul 08, 2020  When you install OneDrive on your Mac, either as a standalone app or as part of Microsoft 365, it appears to be just another folder. Drop a file or folder of any type into the OneDrive folder, and the data is immediately stored on the OneDrive cloud storage system.

Hello, thrill seekers. Looks like you’ve installed macOS Catalina knowing it’s not perfect and despite all warnings ended up here. You are not alone. We’ve rummaged through the internet and collected all macOS Catalina issues known to date. And boy, there’s a lot of wrongs to fix.

1. Can’t install macOS Catalina

You’ve unpacked the installer and now macOS Catalina install stuck on the initial reboot. All you can see is a black screen and even a hard reboot doesn’t help it. Though it’s perfectly normal for an installation to take some time (sometimes up to 10 hours), you can try a few workarounds.

• Install Catalina in the Safe Mode

1. Press and hold down the Power key to shut down your computer.
   
2. Now, hold down Shift while it’s booting up.
   You will see the Apple logo on a grayish background with a progress bar. After you entered the Safe mode, run the Catalina installer again. Hopefully, it reaches completion this time.

Tip: Press Command + L in the middle of the macOS installation. You will see if it’s still active and the remaining time before completion.

• Do a PRAM and SMC Reset

It’s one of those last-ditch solutions that restore deep system settings including kernel information. It isn’t something you should be doing regularly but in our case, it’s worth trying.

How to reset PRAM
1.Shut down your computer
2. Press the Power key
3. Immediately press Command + Option + P + R keys
4. Hold down the keys until your Mac reboots
5. Let go of the keys

To reset SMC

1. Turn off your Mac
2. Hold down Control + Shift + Option and press power
3. Hold the buttons for 10-15 sec
4. Release the keys and restart your Mac
After you’re done, repeat macOS Catalina installation from scratch.

• Free up space on your drive

macOS Catalina takes up about 30 GB on your drive. That’s unprecedented in macOS history. When you see the 'macOS Catalina cannot be installed on Macintosh HD' message, this sometimes means that there is not enough disk space for the new macOS. Therefore, you need to free up some space on your Mac.
How to free up space? Move your largest files onto an external drive — will take you about 20 minutes. Or if it looks like too much fuss, free up your storage with CleanMyMac X. It’s a tool that is actually notarized by Apple (shouldn’t be confused with MacKeeper).

You’ll easily remove 7-10 GBs of system garbage. Then you can install macOS Catalina on a drive that’s clean and refreshed.

Here I’ve found a link to a free version of this app — enjoy.

Catalina installation stuck on “Setting up your Mac” screen

So your installation has started but seems to be stuck on the initial screen. What can you do? If your patience has finally run out, it’s time for a mission abort.

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1. Press the power button and wait till your Mac reboots.
2. Start the installation all over again — this time it should go fine.

“macOS Catalina could not be verified”

This error usually appears when the download has finished. Apparently, it has something to do with cached content associated with your user account.

1. Open System Preferences > Sharing > Content caching
2. Switch to “All content`’ in the dropdown menu

The first attempt to download Catalina would often return the same error. But don’t give up just yet! Try downloading Catalina once again — this time it will download it from the cached copy on your Mac which will take about 10-15 seconds. Now it should be ok.

If it doesn’t help you can also:

• Simply restart your Mac
• Download Catalina under different “user” on your Mac
  
• Try to delete system cache with CleanMyMac

2. macOS Catalina freezing upon reboot

The situation looks like this: macOS Catalina has completed the install, and after you restart your Mac it is stuck on login screen. You see the progress bar but it isn’t going anywhere. What to do?
As one user pointed out, the problem may be caused by 3d party kernel extensions or kexts. They act as drivers — if you like a Windows analogy — and give access to your Mac’s hardware.

• Solution: Move Library Extensions

As a band-aid solution, you can relocate your /Library/Extensions kexts to a backup folder. As confirmed by many users, this fixes macOS Catalina stuck on reboot problem.
To perform this, you will need Terminal app:
Click Launchpad > Terminal
Now paste in the following command:

mkdir ~/Extensions-Backup && sudo mv /Library/Extensions/* ~/Extensions-Backup/

This command relocates your Library Extensions to the username/Extensions Backup folder. Later you can put the Extensions back where they belong at: /Library/Extensions.

One more solution to macOS Catalina freezing

Generally, Macs freeze when some process is hogging the memory. Some background plugin could be eating up all the available RAM. Here is the method I use to identify my background memory-hoggers.
To get a clear idea what it is, I use CleanMyMac X’s Speed utility.
You need to install CleanMyMac X — it’s available as a free version too.
Open the app, click “Optimization.”

This will give you an idea what Launch Agents are working in the background so you can isolate and disable them.

PS. Heavy consumers — this tab reveals processes that are critically memory-demanding.

3. macOS Catalina apps not working

This is one of the macOS Catalina problems that trails back to macOS Mojave. As you’ve probably heard, app architecture knows 2 types: 32-bit and 64-bit. The 32-bit apps will not be supported on macOS Catalina, period. Sadly, they are not just some lo-fi indie apps, we are talking Photoshop!

Did you know:Apple states that 64-bit apps use memory more effectively and so will work faster on your Mac.

• Check your 32-bit apps

There’s a quick way to count your potentially problematic applications.

1. Click the Apple logo > About this Mac > System report
2. Now find Applications in the sidebar.

To have a deeper look into your apps, where they come from, and how much space they are taking, run the Uninstaller tool in CleanMyMac X. Download this program here — it’s free to download.
Launch the app and click the Uninstaller tab

Here you can see your 32-bit apps and sort apps by “Last used.”

For example, I found a 32-bit video editor, which I didn’t realize was there, stealing away 600 MB of my space.

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• Reset an app that misbehaves

If a particular app stopped working on macOS Catalina, you can reset it with CleanMyMac. This operation doesn’t delete any user data and only restores it to the default state. In 9 out of 10 cases this helps solve syncing issues and sudden app freeze-ups.

Choose an app from the list in the Uninstaller (see screenshot above)
Now click on the drop-down menu under “Uninstall” button
Click on the Reset button that appears

• Update your applications

In anticipation of various macOS Catalina issues, some developers have already optimized their programs for the new OS. Go to the developer’s site and download the latest available version.
Yes, I’ve already told you about CleanMyMac, but it appears to have just the right tool to handle macOS updates. It automatically updates every single app on your Mac. Though it may take some time, it’s a smart way to debug your macOS Catalina apps.
Once you get CleanMyMac X, click the Updater tab in the sidebar.
Click Select All above the app list.
Now, click Update.

4. macOS Catalina is running slow

Quite expectedly, some of the most reported issues on macOS Catalina are speed-related. Some background processes are hogging the CPU, most notably, the fileproviderd process. Thing is, macOS 10.15 Catalina heavily exchanges data with web-related processes, like cloud storages. There are countless rough edges to this process.

• Disable the fileproviderd process
  Go to Launchpad > Activity monitor

Here you’ll need to figure out what process is eating up the most resources. Watch out for the processes named mds and fileproviderd. If they take up 80-100% of CPU, try closing them using the [X] button above.

• Disable browser extensions

Browser extensions may be the culprit of many macOS Catalina issues. Leave the bare minimum of browser extensions and see how your Mac reacts.

5. Problem with Apple ID settings

This happens when Catalina is prompting you to update your Apple ID details. You’ve entered your password but the pop-up keeps coming back after some time.

• Solution: Enable Keychain in iCloud settings

Go to System Preferences > Internet Accounts > iCloud
Log in into your account and check the list of services that use iCloud.

Tick Keychain and enter your credentials.

6. Sidecar problems on macOS Catalina

Sidecar is a feature that doubles your workspace as you can use an iPad as a second monitor. The common issue here is inability to connect your iPad to the computer. First off, make sure you have iPadOS installed on your iPad. Then, find your Mac in the list of Sidecar-supported models:

• Late 2015 27″ iMac
• 2017 iMac Pro
• Mid 2016 MacBook Pro
• Late 2018 Mac mini
• Late 2018 MacBook Air
• Early 2016 MacBook
• 2019 Mac Pro

If your Mac is pre-2015, there’s still a workaround to enable Sidecar.

Open Terminal and paste in the following command:

defaults write com.apple.sidecar.display allowAllDevices -bool YES

Did it make the trick? Unfortunately, this combination is not guaranteed to work.

7. iCloud issues on macOS Catalina

Cannot download folders from iCloud

iCloud integration is one of those weak spots that produce tons of bugs. Fixes for such macOS Catalina problems are already on the way.

• Download each file individually

If you cannot download folders from iCloud, download each file individually. Unfortunately, this is the only available workaround at this point.

Did you know: Some part of your iCloud data is stored on both Google and Amazon data centers.

Cannot accept iCloud terms and conditions on Catalina

As of October 2019, this problem has too been widely reported. No matter how many times you’ve accepted the conditions, the legal disclaimer keeps coming up. It appears, that the problem occurs because you have more than just one device connected to iCloud.

• Go to System Preferences > Internet Accounts.
• Now, click the iCloud icon
  

You should see the Terms & Conditions pop-ups that is now in a pending state. Press Accept.

Repeat the procedure for all iCloud accounts and your devices you’ll see in the list.

8. Music Library freezing

The iTunes had been the centerpiece of music on macOS. With its removal things quickly went sideways. Since the arrival of the iTunes successor, Music app, many folks noticed their album artworks missing, Music Library freezing etc.
The typical case is your Mac says its “updating the Music Library”, spinning endlessly, without any progress. The issue is likely caused by obsolete Mojave caches and the remains your previous iTunes ecosystem.

• Empty your Music folder

And all music-related Library caches.

1. Back up your music and move it out of Music folder
2. Open ~/Library and delete any items titled “Music” or “iTunes”
3. Repeat for ~/Library/Caches
4. Restart your Mac and see if it worked

Don’t forget to put your music albums back where they had been before.

9. Wi-Fi issues on macOS Catalina

Wi-Fi not working after macOS Catalina update is pretty common. While your macOS is brand new, your Wi-Fi is still relying on some old protocols.

First, try to turn the Wi-Fi off and on again. If that doesn’t help you go to System Preferences > Network

Click on the dropdown menu that shows your Network.
Now, try choosing a different network — just to reset and shaken up the old settings

1. Connect to your default network
2. Check to “Automatically join this network”

Alternative fix with CleanMyMac X

To fix Wi-Fi problems on Catalina, we’ll use some of the tools from the free version of CleanMyMac X.

1. Download the app and open the Privacy tab
2. Find the Wi-Fi Networks option

Check all the networks in the list and click Remove.

This will make your Mac forget your old Wi-Fi stations and you’ll be able to reconnect again.

10. Bluetooth not available on macOS Catalina

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If your Bluetooth is not working on macOS Catalina, there’s one easy trick you can do. You should try deleting your Bluetooth.plist files. Don’t worry, it will auto-create a new copy of itself.

1. Click Finder > Go > Go to Folder…
2. Type in: Library/Preferences

Now, look for a file com.apple.Bluetooth.plist

3. Delete it and restart your Mac.

11. Safari Extensions stopped working

There is a certain kind of Safari extensions, namely, .safariextz files that have been excluded from support in macOS Catalina. They no longer can be installed on Extensions page and are now considered “Legacy.”
RES, Ublock, and Bitwarden are some of the notable extensions that Safari users will miss on Catalina. What’s happening is Apple gradually moving away from the accepted web extensions format (WebExtensions) to the iOS-compatible extensions.

• Accept this fact (or wait patiently)

If you are missing your favorite ad blockers or other extensions, the easiest is to switch to a different browser. There is also a possibility that the developers will overhaul their extensions to support Safari 13 but we all will have to wait until that happens.

12. Storage filling up for no reason

So you’ve upgraded to macOS Catalina only to discover that a big chunk of free space is missing. Some identified folder is eating up your storage but how can you find it? The issue could be related to Time Machine backups and clones of APFS snapshots stored in different locations.

• Slim down your Time Machine snapshots

You can perform this operation safely in CleanMyMac X.
Download the app (a link to free edition) and launch it.
In CleanMyMac X:
Click the Maintenance tab
Choose “Time Machine snapshots thinning

As a manual solution, paste in the following commands in Terminal:

tmutil listlocalsnapshots / tmutil listlocalsnapshots /System/Volumes/Data

This lists the local snapshots created by your Time Machine. If you’re ready to delete those, type in this:

deletelocalsnapshots <snapshot_date> </snapshot_date>
Beispiel: die Office 365 E1-und Microsoft 365 Business Basic-Pläne.For example, the Office 365 E1 and Microsoft 365 Business Basic plans.Weitere Informationen finden Sie unter Office 365-Pläne.For more information, see Office 365 plans.

Kann ich Apps aus dem Mac App Store mit meiner Volumenlizenz verwenden?Can I use apps from the Mac App Store with my Volume License?

Nein.No.Perpetual-Lizenzen, einschließlich Office 2019 und Office 2016, werden nicht mit Office-Apps unterstützt, die im Mac App Store verfügbar sind.Perpetual licenses, including Office 2019 and Office 2016, are not supported with Office apps available from the Mac App Store.Das Volumenlizenz-Serialisierungsprogramm (VL) ist mit diesen apps nicht kompatibel.The Volume License (VL) Serializer is not compatible with these apps.Versuche, eine dauerhafte Lizenz mit Mac App Store-Apps zu verwenden, führen dazu, dass die apps in den Modus für reduzierte Funktionalitätenwechseln.Attempts to use a perpetual license with Mac App Store apps will cause the apps to enter reduced functionality mode.

Wie stelle ich Office-Apps aus dem Mac App Store auf Computern in meiner Organisation bereit?How do I deploy Office apps from the Mac App Store to computers in my organization?

Sie benötigen ein EMM-Tool (Enterprise Mobility Management), das entweder das Apple-Volumen Einkaufsprogramm (VSS), Apple Business Manageroder Apple School Managerunterstützt.You need an enterprise mobility management (EMM) tool that supports either Apple's Volume Purchase Program (VPP), Apple Business Manager, or Apple School Manager.Beispielsweise ist JAMF pro mit diesen Programmen kompatibel und kann zum Bereitstellen von Office-Apps verwendet werden.For example, Jamf Pro is compatible with these programs and can be used to deploy Office apps.Office unterstützt die verwaltete Verteilung, mit der der MDM-Server (Mobile Device Management) Office auch dann installieren kann, wenn der Benutzer keine Apple-ID hat.Office supports managed distribution, which allows your Mobile Device Management (MDM) server to install Office even when the user does not have an Apple ID.Office-Apps können nicht über einlösbare Codes verteilt werden.Office apps cannot be distributed through redeemable codes.

Während ein Verbraucher Office über den Mac App Store als Bundle mit einem Single-Click-Download erwerben kann, müssen IT-Administratoren die einzelnen apps bereitstellen.While a consumer may acquire Office through the Mac App Store as a bundle with a single-click download, IT admins will need to deploy the individual apps.

Wenn Office über den Mac App Store bereitgestellt wird, verhält sich Office anders oder bietet Sie eine geringere Funktionalität?When deployed through the Mac App Store, does Office behave differently, or provide less functionality?

Word, Excel, PowerPoint, Outlook und OneNote bieten die gleichen Endbenutzerfunktionen, unabhängig davon, wie Sie bereitgestellt werden.Word, Excel, PowerPoint, Outlook, and OneNote provide the same end-user functionality regardless of how it is deployed.IT-Administratoren haben Office traditionell aus dem Microsoft Content Delivery Network (CDN) bereitgestellt, haben aber jetzt die Möglichkeit, aus dem Mac App Store bereitzustellen.IT admins have traditionally deployed Office from Microsoft's Content Delivery Network (CDN), but now have the option of deploying from the Mac App Store.

Wenn die OneDrive-App aus dem CDN von Microsoft abgerufen wird, bietet Sie Administratoren mehr Flexibilität bei der Bereitstellung, wie etwa das Pre-Enabling von symbolüberlagerungen und des Systemzugriffs.The OneDrive app, when acquired from Microsoft's CDN, offers IT admins more deployment flexibility such as pre-enabling icon overlays and system access.Wenn Sie aus dem Mac App Store abgerufen werden, sehen die Benutzer zusätzliche Eingabeaufforderungen, um diese Funktion zu aktivieren.When acquired from the Mac App Store, users will see additional prompts to enable this functionality.

Die im Mac App Store verfügbaren Office-Builds sind Produktions-Builds und werden in der Regel monatlich aktualisiert.The Office builds available from the Mac App Store are production builds and are usually updated on a monthly basis.Das Office Insider -Programm wird nicht über den Mac App Store unterstützt.The Office Insider program is not supported through the Mac App Store.Wenn Sie die Insider-langsamen oder schnellen Kanäle verwenden möchten, sollten Sie weiterhin Office-Apps aus dem Microsoft CDN installieren.If you wish to use the Insider Slow or Fast channels, you should continue to install Office apps from the Microsoft CDN.

Microsoft Teams und Skype for Business stehen im Mac App Store nicht zur Verfügung und müssen aus dem Microsoft CDN bereitgestellt werden.Microsoft Teams and Skype for Business are not available through the Mac App Store and must be deployed from the Microsoft CDN.

Wie erfolgen Office-Updates?How do Office updates occur?

Wenn Office-Apps über den Mac App Store bereitgestellt werden, liegt es in der alleinigen Verantwortung des App Stores, diese apps auf dem neuesten Stand zu halten.When Office apps are deployed through the Mac App Store, it is the sole responsibility of the App Store to keep those apps up-to-date.Umgekehrt werden apps, die aus dem CDN von Microsoft bereitgestellt werden, über das Microsoft AutoUpdate-Tool (Mau) aktualisiert.Conversely, apps deployed from Microsoft's CDN are updated through the Microsoft AutoUpdate (MAU) tool.Content Caching Services in macOS können verwendet werden (und werden dringend empfohlen), um den Installations-und Updateprozess von Office-Apps zu optimieren, die über den Mac App Store erworben wurden.Content caching services in macOS can be used (and is highly recommended) to optimize both the installation and update process of Office apps acquired through the Mac App Store.

Der Download Umfang der monatlichen Updatepakete ist derselbe, unabhängig davon, ob der CDN-oder Mac App Store für die Bereitstellung verwendet wird.The download size of monthly update packages is the same, regardless of whether the CDN or Mac App Store is used for deployment.

Kann ich eine vorhandene CDN-basierte Office-Installation in den Mac App Store konvertieren?Can I convert an existing CDN-based Office installation to Mac App Store?

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Wenn ein Benutzer die App Store-App auf seinem Mac startet, sehen Sie möglicherweise, dass Office-Apps zum Download zur Verfügung stehen, obwohl Office bereits aus dem CDN von Microsoft installiert ist.If a user launches the App Store app on their Mac, they may see that Office apps are available for download even though Office is already installed from Microsoft's CDN.Je nach dem aktuell installierten Office-Build und dem im Mac App Store verfügbaren Build kann die vorhandene App möglicherweise nicht überschrieben werden.Depending upon the currently installed Office build, and the build available in the Mac App Store, the existing app may or may not get overwritten.Wenn beispielsweise der derzeit installierte Office-Build neuer als im Mac App Store verfügbar ist (beispielsweise ein Insider-Build), wird er nicht überschrieben, wenn der Benutzer den Mac App Store-Build herunterlädt.For example, if the build of Office currently installed is newer than what is available from the Mac App Store (such as an Insider build), it will not be overwritten if the user chooses to download the Mac App Store build.

Es gibt keinen automatisierten Prozess zum Durchführen einer CDN-zu-Mac-App-Store-Konvertierung.There is no automated process for performing a CDN to Mac App Store conversion.Je nach den Funktionen Ihres EMM können Sie den Prozess möglicherweise über ein Skript orchestrieren.Depending on your EMM's capabilities, you may be able to orchestrate the process through a script.Die allgemeinen Schritte für jeden Mac lauten wie folgt:The high-level steps for each Mac are as follows:

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• Schließen aller Office-AppsClose all Office apps
• Entfernen der Office-Apps aus dem/Applications-OrdnerRemove the Office apps from the /Applications folder
• Entfernen der Office-Einträge aus dem SchlüsselbundRemove the Office entries from the keychain
• Entfernen der Office-Paket Registrierungenpkgutil --forget()Remove the Office package registrations (pkgutil --forget)
• Auslösen des MDM jamf recon-Servers zum Installieren der Office-Apps (wie)Trigger the MDM server to install the Office apps (such as jamf recon)

Während die CDN-basierten Installationen von Office den Bandbreiten optimierten Suite-Installer verwenden können, der ungefähr 1,8 GB groß ist, beträgt die Gesamtgröße der gleichen Apps bei der Bereitstellung über den Mac App Store etwa 4 GB.While CDN-based installations of Office can utilize the bandwidth-optimized suite installer, which is approximately 1.8 GB in size, the total size of the same apps when deployed through the Mac App Store is approximately 4 GB.

Wie kann ich feststellen, ob eine Office-App aus dem Mac App Store heruntergeladen wurde?How can I tell if an Office app was downloaded from the Mac App Store?

• Öffnen Sie den Finder, und navigieren Sie zum Ordner 'Anwendungen'.Open Finder, and navigate to the Applications folder
• Suchen Sie die Office-App (wie Microsoft Outlook. app), klicken Sie auf Ctrl, und wählen Sie Paketinhalt anzeigen aus.Locate the Office app (such as Microsoft Outlook.app), control-click, and choose Show Package Contents
• Navigieren in den Ordner ' Inhalte 'Navigate into the Contents folder
• Wenn ein Ordner mit _MASReceipt dem Namen vorhanden ist, wurde die APP aus dem Mac App Store heruntergeladenIf a folder named _MASReceipt is present, the app was downloaded from the Mac App Store

Wie verwalte ich Office-Richtlinien und-Einstellungen mit apps, die aus dem Mac App Store heruntergeladen wurden?How do I manage Office policies and preferences with apps downloaded from the Mac App Store?

Word, Excel, PowerPoint, Outlook und OneNote bieten dieselben Richtlinien und Einstellungen wie Ihre CDN-basierten Pendants.Word, Excel, PowerPoint, Outlook, and OneNote offer the same policies and preferences as their CDN-based counterparts.IT-Administratoren müssen vorhandene Konfigurationsprofile nicht ändern, da die Bundle-ID für jede APP unverändert bleibt.IT admins do not need to alter existing Configuration Profiles as the bundle ID for each app is unchanged.

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Hinweis

OneNote verwendet eine andere Bundle-ID, und je nachdem, wie Sie die APP beziehen, stehen verschiedene Verwaltungssteuerelemente zur Verfügung.OneNote does use a different bundle ID, and different management controls are available depending on how you obtain the app.Weitere Informationen finden Sie unter bereitstellen und Konfigurieren des neuen OneDrive-Synchronisierungs Clients für Mac.For more information, see Deploy and configure the new OneDrive sync client for Mac.

Es wird dringend empfohlen, dass IT-Administratoren den OfficeAutoSignIn -Wert TRUE in der com.microsoft.office Domäne Einstellungen festlegen.It is highly recommended that IT admins set the OfficeAutoSignIn value to TRUE in the com.microsoft.office preferences domain.Bei neuen Installationen aus dem Mac App Store wird mit dieser Einstellung die ersten Dialogfelder umgangen, die Benutzer Fragen, ob Sie ein neues Office 365 (oder Microsoft 365)-Abonnement kaufen möchten.For new installations from the Mac App Store, this preference will bypass the first run dialogs that ask users if they wish to purchase a new Office 365 (or Microsoft 365) subscription.Dadurch werden Anrufe an den Helpdesk in kommerziellen Umgebungen verringert, da Benutzer nur ein vorhandenes Abonnement aktivieren können.This will mitigate calls to the help desk in commercial environments as users can only activate an existing subscription.